CCS Client Charter & Rights

CCS is dedicated to providing support and services to our clients with respect, empathy, and professionalism. This Client Charter outlines our commitment to you and what you can expect when engaging with our organization.

Our Commitment to You

Respect: We treat all clients with dignity and respect, valuing their individual needs and perspectives.
Accessibility: We strive to make our services accessible to all, regardless of background, circumstance, or ability.
Confidentiality: We maintain the confidentiality of all client information, ensuring it is handled with the utmost care and discretion.
Quality Service: We are committed to providing high-quality services that are responsive to the needs of our clients.
Transparency: We operate with transparency, providing clear information about our services, processes, and decisions.
Accountability: We hold ourselves accountable for the services we provide and are open to feedback and suggestions for improvement.
Free Services: We are committed to providing our services free of charge. Remember, no one from CCS will ever ask for payment in exchange for our services.

Your Rights as a Client

To be treated with respect and dignity.
To receive services without discrimination.
To have your privacy and confidentiality protected.
To receive clear and accurate information about our services.
To be informed of decisions that affect you.
To provide feedback and make complaints.
To have your complaints handled fairly and promptly.

Our Expectations of Clients

Treat our staff and other clients with respect.
Provide accurate and complete information.
Attend scheduled appointments or provide adequate notice of cancellation.
Cooperate with our staff and follow agreed-upon plans.
Inform us of any changes in your circumstances that may affect your service needs.

Zero Tolerance for Abuse

We maintain a safe and respectful environment for all clients and staff. Any form of abuse, whether verbal, physical, or online, will not be tolerated. We reserve the right to deny or terminate services to anyone who engages in abusive behavior.

External Complaints Policy & Process

We take all complaints seriously and are committed to resolving them fairly and efficiently. If you have a complaint, please connect with any of our staff onsite or call us directly. We will acknowledge your complaint within 48 hours and provide a full response within one week. If you have a complaint, kindly use this form to share your thoughts with us.

Working Together

We believe in building strong relationships with our clients based on mutual respect and understanding. We encourage open communication and collaboration to ensure that you receive the best possible service.

We are here to support you. Please do not hesitate to contact us if you have any questions or concerns.